Refund policy

Return, Exchange & Refund Policy

Returns:

• Items can be returned within 2 days if unused, unwashed, and in original condition.

• Return shipping is at the customer’s cost unless the item is defective or incorrect.

Exchanges:

• Allowed within 2 days for size or color changes.

• If the requested item is unavailable, store credit or a refund will be issued.

Refunds:

• Only for defective or incorrect items.

• Processed within 5 business days, excluding shipping fees.

Non-Returnable Items:

• Sale items, worn/washed products, and hygiene-sensitive items (e.g., bodysuits, swimwear).

For assistance, reach us via WhatsApp (+254 716 669 998) or Instagram DM @comfortzone.ke